Authors ‘design for value’ to improve patient and physician experience for referrals
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24 May 2021Authors ‘design for value’ to improve patient and physician experience for referrals
A new paper in the June issue of New England Journal of Medicine Catalyst Innovations in Care Delivery describes how the University Hospitals (UH) system applied design-based thinking in a re-imagined process for referrals of patients from primary care physicians to psychiatrists in a value-based, high-reliability model.
